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Shipping love
and memories in a click.

Worldwide Courier Service

Q: What is worldBOX?

worldBOX is simply the best an International shipping service in the world. We do all the hard work, simply pick your free pre-priced box and we will deliver and collect from your home or office free of charge. There are no hidden charges and we give great value.

Q: How do I order my worldBOX?

Simply go online to Worldbox.ie and book your order 24 hours a day, 7 days a week or if you prefer call us on 01 8849590 between 8:00am-6:00pm Monday-Friday  or pick one up at your local Topaz.

See all 71 Topaz locations here on our interactive map: Where is my local Topaz worldBOX Stockist?

Q: What countries do you ship to?

We ship to over 220 destinations, see here: https://www.worldbox.ie/sending-a-parcel-worldwide/ or simply phone us on 01 8849590

Q: What box sizes are available?

worldBOX is available in 4 sizes. 2kg, 5kg, 10kg and 20kg.

The dimensions of each worldBOX are  as follows:

  • 2kg- 350 mm x 470 mm
  • 5kg- 38cm length x 30cm width x 16cm depth
  • 10kg- 47cm length x 37cm width x 17cm depth
  • 20kg- 60cm length x 40cm width x 32cm depth

Please always pick the appropriate size worldBOX for your items and ensure not to alter the box shape as you pack, the lids must close flat and the worldBOX must not be bulging as this causes the worldBOX to extend beyond its prescribed design and size which means it cannot travel at the price quoted. The same must be said for the weights, any worldBOX that weighs over the designated weight assigned to each worldBOX (2kg-5kg-10kg-20kg) may be subject to an overweight price per extra kg, should you have any queries customer service on 01 884 9590 can help you.


4-boxes-from-site

Q: How do I get a quote?

Go to the worldBOX.ie homepage and scroll down to calculator. Choose your location, choose your box size and choose the delivery destination of the worldBOX. We will give you a free quotation before you order.

Or please call us on 01 884 9590 Monday-Friday 8:00 – 6:00pm to have a customer service team member help you.

Q: What does the quote include?

Everything, there are no hidden charges. Your quote includes the box, your collection and delivery and shipping costs.

Q: How is the price calculated?

A:
When you choose your worldBOX, the price charged depends on the box size and destination.

Q: Will I have to pay customs charges when I send a worldBOX?

This is unpredictable and is at the discretion of the customs in the destination country.
If they do impose charges, the recipient will be contacted by the customs directly and we cannot get involved in the process.

Q: How and when do I pay?

A:
You should make your payment through our User friendly “Stripe” Payment system which takes all Debit and Credit Card. If you would rather pay with ‘Cash’ this can be organised through ringing our Customer Service team on 01 884 9590 where we will organise for the driver to collect the cash on collection of your worldBOX, and we can provide you with all appropriate receipts.

Q: Do you service anywhere outside of Dublin and the greater areas listed on the website ?

A:

Unfortunately we cannot offer you the same City experience where we deliver and collect your worldBOX within 2 hours, but if you contact us through shout@worldBOX.ie and  leave your phone number, we can overnight a worldBOX to you and have it collected by an agent we use nationwide on a day that suits you.  But we cannot guarantee a time unfortunately!

If you would  like more information please call us on 01-884-9590.

Q: When will I receive my box?

Exactly when you want it, you pick the date and time for delivery and collection. This is the best delivery service in the world. Built around you. We deliver and collect 7 days a week 9am to 9pm.

Q: When will be worldBOX be collected to be shipped to receiver?

When ordering online or over the phone, you choose the day and time you would like your filled worldBOX to be collected from you.

Q: Can I collect a box anywhere?

Yes you can collect a box from over 71 Topaz Stores which are located across Dublin, Meath, Kildare and Wicklow.

Please see your nearest stockist here Where is my local Topaz worldBOX Stockist?

Q: What Topaz stores can I pick up a worldBOX in?

Click here to see where you can pick up a worldBOX https://www.worldbox.ie/stockists/

Q: I bought my worldBOX in Topaz. What do I do next?

  • On our homepage tick the ‘Did you buy yourworldBOX@  Topaz’ box in the calculator section
  • Select the box size you have purchased, collection area (this is where you want us to come to pick up the filled worldBOX) and destination country for delivery.
  • Once your worldBOX is filled, pick a time that suits you to have your worldBOX We collect 7 days a week (Mon –Sun).
  • As we do not charge for the worldBOX, the €5.00 you paid at Topaz is refunded  at the checkout online.
  • We will e-mail you with your worldBOX tracking number. You can track your delivery on worldbox.ie/track-trace/
  • Be sure to complete your proforma invoice and make sure your worldBOX is securely packed follow these Handy tips to pack your worldBOX.

Q: How do I package my item correctly?

A:
Each item should be packed carefully, preferably in the original box with original packaging and then placed with the worldBOX. If this is not possible, please pack to equivalent standards to ensure the safe transit of the goods. Please seal your worldBOX with sellotape or stronger robust tape for its journey, if we need to secure your worldBOX with more tape on its arrival to our depot, we will. Please refer to our blog piece on tips to pack your worldBOX for further instructions and guidelines Handy tips to pack your worldBOX.

Q: What is the maximum weight and dimensions of the boxes?

A:
2kgs pillow bag – 350 mm x 470 mm
5kgs box – 38cm length x 30cm width x 16cm depth
10kgs box – 47cm length x 37cm width x 17cm depth
20kgs box – 60cm length x 40cm width x 32cm depth

Please always pick the appropriate size worldBOX for your items and ensure not to alter the box shape as you pack, the lids must close flat and the worldBOX must not be bulging as this causes the worldBOX to extend beyond its prescribed design and size which means it cannot travel at the price quoted. The same must be said for the weights, any worldBOX that weighs over the designated weight assigned to each worldBOX (2kg-5kg-10kg-20kg) may be subject to an overweight price per extra kg, should you have any queries customer service on 01 884 9590 can help you.

Q: What happens if I have an item that is over the weight/size limit?

A:
If the weight of the box exceeds the box size purchased an additional charge will apply.

Q: Are there items I cannot send?

A:
Yes please refer to our extensive Prohibited Items List.

Please note LIQUID (of any kind including water, alcohol, gels, cosmetics, creams, aftershaves and perfumes) is a prohibited item and will not travel in a worldBOX and will have to be removed at our depot where you will then be advised to collect it, if you wish.

Q: If I book at 6.00pm what time will the box be delivered?

A:
The box will be delivered by our worldwide courier service within (2 hours) from time of Booking, 8.00pm delivery time.

Q: How long will delivery take of my worldBOX?

A:
Please see transit times on the home page for all Destinations.

Q: What happens if I miss the driver?

A:Where possible we will “Safe Place” your empty box and/or leave a “calling card”.
You can o contact Customer Services, Monday to Friday at +353-1-884 9590 and Saturday/Sunday at +353-86-609 6277.

Q: What happens if I want to change/cancel my booking?

A:
You will need to contact Customer Services, Monday to Friday at +353-1-884 9590 8:00am- 6:00pm or Saturday and Sunday at +35-86-609 6277.

Q: Do you collect at the weekend?

A:
Yes, Saturday and Sunday Delivery &  Collections can take place between 8.00am – 7.00pm.

Q: The driver never turned up to collect my worldBOX, what do I need to do?

A:
You will need to contact Customer Services, Monday to Friday at +353-1-884 9590 and Saturday to Sunday at +353-86-609 6277.

Q: Is there an out-of-hours phone number?

A:
We have an out-of-office Mobile available – +353-86-609 6277.

Q: Can I book collections over the phone?

A:
Yes, Customer Service phone no. +353-1-884 9590.

Q: My worldBOX was damaged on delivery, what do I need to do?

A:
You will need to contact Customer Services, Monday to Friday at +353-1-884 9590 from 8.00am – 6.30pm.  and Saturday/Sunday at +353-86-609 6277.

Q: Do I get proof of collection/receipt from the driver?

A:
No, you will receive an email confirmation.

Q: Can I track my worldBOX?

A:
Yes, click Track Your Parcel on worldBOX website.

Your Tracking number begins with the letters’WB’ and is followed by a sequence of unique numbers you will find your unique worldBOX tracking number in the confirmation email you received after you placed your order.

Q: Is there a signature on delivery?

A:
Yes there is. You can obtain confirmation of delivery with signature through our website. Click Track Your Parcel on the Home Page.

Q: Is my worldBOX Insured?

A:
Yes, up to €150.00. If you wish to however increase the value of the Insurance on your worldBOX please call 01 884 9590 to have Customer Service discuss this with you or email us your query on shout@worldBOX.ie.

Q: Can I cancel my worldBOX order?

Yes, you may cancel your worldBOX order at anytime before it has begun its transit. We will fully refund you the amount paid via the method of payment originally used.

Order your free worldBOX

Order your
free worldBOX

Choose size and price and
we deliver it to your home, office or hotel

Order your worldBOX
Fill your worldBOX

Fill your worldBOX
& book collection time

We collect mornings, evenings
and weekends... you choose

Book collection time
We collect, ship & deliver your worldBOX

We collect, ship
& deliver your worldBOX

All at times, that suits you
to over 220 Countries

Track & trace parcel